Level
One –NOC (24x 7)
Quicklink’s Global Network
Operations Center (NOC) and Support
Centre provide round the clock
proactive monitoring, fault reporting
and technical assistance to its
customer. Quicklink offers the
most technically proficient support
for basic connectivity as well
as complex network integration,
advanced routing issues and special
applications. Our techies carry
Microsoft and Cisco certifications,
and many, many years of satellite
Internet application integration
experience.
Level
Two -On Site Support (Through
SLA)
Clients are always updated on
technical issues as well as the
latest technology available to
keep networks constantly updated.
Our teams are always on standby
to provide immediate support.
In case the troubles are settled
within reasonable time frame,
Quicklink moves Engineer or a
team of Engineer from a nearest
location along with necessary
tools, equipment and backup parts
for resolving the issue.
Our NOCs are constantly monitoring
our client's connections and performance,
and are always on standby to provide
immediate support and help to
all customers.
Email: support@quicklinktele.net
MSN & Yahoo ID's: support@quicklinktele.net |